B. DEFINITIONS

1. We are Yatri Restro, a brand of Inspigear India Private Limited, a company registered under the Indian Companies Act 2013, unless otherwise stated. 'Agreement' is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;


2. 'Website' is a reference to our Website https://yatrirestro.com on which we offer our Product or Services.


3. 'Service' or 'Services' is a reference to any service which we may supply and which you may request via our Website.


4. 'Restaurant', 'Outlet' or 'Outlets' are restaurant and restaurant owners who prepare and/or deliver the Product or Services ordered on this web site.


5. 'Privacy Policy' means the policy displayed on our Website which details of how we collect and store your personal data;


6. 'Customer', 'you', 'your', 'yours', 'users' are references to you the person accessing this Website and ordering any Product or Services from the Website or from any other channel provided by Yatri Restro


7. 'we', 'us', 'our', and 'Yatri Restro' are references to the Company;


8. 'Product' is a reference to any goods which we may offer for sale from our Website from time to time.


9. 'Food Delivery' is a reference to perishable goods and to any form of delivery service, which both are provided by Restaurants chosen for delivery.

C. OUR ROLE

1. Yatri Restro offers you a means of communication to the restaurants doing food delivery at various places and the person ordering the food.


2. We have our call center number displayed on this website to help all our customers call and share feedback, for any problem or dispute in the items received, or change or cancel the order.


3. Yatri Restro may call, send SMS and/or use other possible modes but not limited to Electronic or Printed medium for communicating with the customers or to take their feedback.


4. Most areas of this Website are open to everyone. You may access some areas of this Website without making any order, and registering your details with us.


5. By accessing any part of this Website, you indicate that you accept all these Website Terms & Conditions. However, if you do not accept these Website Terms, you must leave this Website immediately.


6. Yatri Restro may prefer to revise the terms & conditions of use of this website without any prior consent or notice and by using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


7. Visitors to this website are also responsible for making all arrangements necessary to have access to this Website. Visitors are therefore also responsible for ensuring that all anyone who accesses the Website through their Internet connection are aware of these Website Terms and that they comply with them also.

D. ORDER BOOKING AND PROCESSING

1. All orders booked on this website or through its call center number is actually a contract for the supply of Food Delivery between you and the Restaurant.


2. Customers are requested to check all the information and details they are filling in while booking the orders. Please note it is the customer's responsibility to check the information that they have entered, and correct any errors before clicking on the Book Order button since once a customer clicks on this, an order ID is created and input errors cannot be corrected.


3. . If at any time prior to you clicking on the Book Order button, you decide that you do not wish to proceed with your order, you should close the application window.


4. In case a customer selects Cash on Delivery (COD) before clicking on the Book Order button, Yatri Restro will begin processing your order and we will send you a notification by SMS that your order is being processed. For online payment orders, on receipt of your payment, Yatri Restro will begin processing your order and we will send you notification by SMS and email that payment has been received and that your order is being processed. SMS and email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Delivery Restaurant will be able to fill your order.


5. In the case of online payment, if any payment you make is not authorized you will be returned to the previous page on the Website and we shall not be obliged to provide the services.


6. Please note that once you have made your order and your payment has been authorized you will be able to cancel your order according to details mentioned in our cancellation policy.


7. Please note that from time to time there may be delays with processing payments and transactions, on occasion this can take up to sixty (60) days to be deducted from your bank account.

E. PRICES & PAYMENTS

1. Prices for all the items will be mentioned on the website. All these prices are inclusive of relevant taxes and delivery charges. In case a specific Restaurant requires a service charge (for instance for orders below the minimum order amount), this will be clearly indicated on this Website, in the itemized bill, and added to the total amount due.


2. We take a lot of care in ensuring that prices for all the items mentioned in this website are correct, but however, there could be a scenario, where the prices quoted on this website may have an error as there is a large list of items at every station which keep on adding every day. In such a case, Yatri Restro will call and inform the customer before the order is dispatched for delivery, informing the customer about the error and requesting him to pay the actual price. We are therefore under no obligation to ensure that the order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.


3. All payment for all orders must be by credit or debit card as stated on this Website or in cash at the point of delivery.


4. If you choose to make online payment, then you are required to pay for your order before it is delivered. To ensure secure and safe online shopping, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to verify if you yourself are using your card and placing the order.


5. We run promotional offers on this website through promotional codes. Customers can therefore avail these discounts by using such promotional codes endorsed by us while booking orders on this website.

F. DELIVERY

1. Delivering the food items ordered on this website is the sole responsibility of the restaurant in the stipulated time with proper packing and hygiene.


2. We try our best in coordinating delivery of the orders with the restaurants, but however if in an unfortunate situation the said delivery fails, then we request the customers to get in touch with us immediately, and we will try to arrange the delivery at the next available upcoming station. Moreover, we too take a very close watch at all the deliveries, and ourselves arrange for deliveries at upcoming stations, but it becomes very helpful when customers themselves notify us of any such occurrence.


3. In the event of customer's unavailability to accept the order at the time of delivery, or if the customer is unavailable at the mentioned coach and seat number, or if you are unable to communicate to us your updated coach and seat number (only in case of W/L or RAC situations), then such orders shall be deemed to have been delivered to you and all risk and responsibility in relation to such deliveries shall pass on to you. Any costs which we incur as a result of the inability to deliver shall be your responsibility of the customer and therefore shall indemnify us in full for such cost.


4. Restaurants delivering the orders will aim to deliver the exact order placed by you within the stoppage time at that particular station chosen by you.


5. Restaurants and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

G. CANCELLATION POLICY

1. We allow our customers to cancel their orders up till 2 hours before the actual pre decided delivery timings between 9am to 9pm on any working day. For example: If your actual pre decided delivery time is 6pm, then you may cancel your order on or before 4pm on the same day. However if your deliver time is 9.30am, then you wll have to do the same on or before 9pm on a day before.


2. The cut off time in terms of bulk / group orders is 12 hours before the scheduled delivery time or 6pm on the previous day, whichever is earlier.


3. In the interest of the customer's privacy and genuineness of the cancellation, we would prefer to cancel orders only if requests come from the mobile numbers used for order bookings along with the order ID or through registered customer user Ids. However, if the customer is unable to access both the tools, then our team would first verify the customer through some basic questions and then process the cancellations.


4. Any change in order will apply cancellation of the original order, and hence a new order ID will be generated.


5. In the event of no show from the customer at the time of delivery, then it'll be treated as canceled post 2 hour cut off time and customers will not be eligible for any refund.


6. An SMS will be sent to the customers in the event of cancellations of orders at the mobile number shared by the customer with Yatri Restro. In the event that no SMS is received, customers are advised to call our helpline number 99711 15975 for confirmations.


7. The order canceled before 2 hours of scheduled delivery time is entitled to get a full refund (only for prepaid orders) within three working days in the same account you have paid.

H. USER LICENSE

1. We grant permission to temporarily download one copy of the materials (information or software) on our web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
   
2. This license shall automatically terminate if any of the above mentioned restrictions are violated and may be terminated by Yatri Restro at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Any rights not expressly granted in these Website terms are reserved.

I. LINK TO OUR WEBSITE

J. LINKS FROM OUR WEBSITE

K. SERVICE ACCESS

1. We always try to ensure that this Website is normally available twenty four (24) hours a day; however, we will not be liable if this Website is unavailable at any time or for any period.
2. Access to this Website may be suspended temporarily and without notice.
3. We understand that unfortunately, the transmission of information via the internet is not completely secure, therefore we will take steps to protect your information, but we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.